Andrew Coverage Guidelines

1. There are two main beepers for Andrew support: the primary and secondary. In addition the Andrew Beeper Coordinator and System Manager carry a beeper.

   Primary Beeper

   This is called first by Operations in the event of an Andrew event/emergency.

   Secondary

   This person provides backup to the primary beeper. If there is an emergency that the primary beeper cannot handle, the secondary is to be available. Operations will call the secondary if the primary does not answer in 15 minutes.

   Problems

   If both the Primary and Secondary can not handle situation or need help the beeper coordinator and System Manager can be called for assistance. Operations will have contact information for them.

2. Expectations We know that different members of these groups have different levels of skills. The distribution of personnel on the beeper rotation is intended to provide a wide range of skills on both the primary and secondary beepers.
   • Both the primary and secondary beeper carriers will be within beeper range while they are carrying their beepers. They must be available to come in if necessary.
   • The primary takes the first shot at solving the problem. The primary is responsible for the problem until it is solved.
   • With the resolution of all problems, operations should be informed what was done and a message should be sent to the org.acs.asg.coverage bboard containing a summary of the problem(s) and the resolution. The problem is a new one, the coverage FAQ should be updated. The primary is responsible for seeing that this gets done.

3. Replacements
   • It is the responsibility of the assigned beeper carrier to find a suitable replacement if unavailable. This includes holidays, vacations, etc.
   • Mail must be sent to org.acs.asg.coverage concerning all replacements.
   • If an unforeseen emergency causes one of the beeper carriers to be unavailable the system manager and operations should be contacted explaining the situation.

   In summary, work it out yourselves. If you can't work it out yourselves, go see the system manager or beeper coorindator.

4. Weekly Transfer
   • It is the responsibility of the beeper carrier to ensure that beeper they are carrying is transferred to the proper person.
   • The person to receive the beeper must be available to receive the beeper.
   • It is expected that the beeper will be transferred by 5pm on Monday.
   • If there are any problems with the transfer the system manager should be contacted.