| Product/Service |
Support
Consultants |
|
I |
| Lead Consultant |
Secondary |
|
|
| Operating Systems |
|
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|
|
| Andrew Linux |
Beegle |
|
|
|
| Andrew Solaris |
Beegle |
|
|
|
| Mac OS 9 |
Kay |
Beegle |
|
|
| Mac OS X |
Kay |
Beegle |
|
|
| Windows XP |
Pencosky |
England |
|
|
| Windows 2000 |
Pencosky |
England |
|
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| Services |
|
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|
|
| Andrew Windows |
Pencosky |
England |
|
|
| Dialup Networking |
Pencosky |
Beegle |
|
|
| IP Address Extension |
England |
Beegle |
|
|
| My Andrew |
Eberhard |
Knight |
|
|
| www.cmu.edu/directory |
Eberhard |
Knight |
|
|
| Print Spooling |
Beegle |
|
|
|
| Rekeying of workstations (Andrew) |
Beegle |
|
Replacing lost/corrupted
Kerberos keys |
|
| Server Certificates |
Eberhard |
Knight |
|
|
| Web Publishing - Departments |
Eberhard |
Knight |
|
|
| Web Publishing - Personal |
Eberhard |
|
|
|
| Wireless Networking |
Pencosky |
Kay |
|
|
| Problem with function of software on cluster compters |
Camaioni |
Cherry |
|
|
| Problem with function of software on IT computers in auditorium |
Camaioni |
|
|
|
| Software |
|
|
|
|
| Andrew Local Software |
Beegle |
Foraker |
Reports of software not
working, versions out of date… |
|
| CorporateTime |
Eaton |
England |
|
|
| Entourage |
Dejulio |
|
|
|
| Fetch |
Kay |
Beegle |
|
|
| Internet Explorer |
Eberhard |
Miles |
|
|
| Kclient |
Pencosky |
Diskin |
|
|
| Kerberos
for Macintosh |
Beegle |
Kay |
|
|
| Kerbftp |
Pencosky |
Diskin |
|
|
| Outlook |
Pencosky |
|
|
|
| Mulberry Bug Reporting/Tracking |
Kay |
England |
|
|
| Mulberry Usage Problems |
England |
Kay |
|
|
| Mulberry Remote Preferences |
Kay |
England |
|
|
| Netscape |
Eberhard |
Miles |
|
|
| NiftyTelnet |
Pencosky |
Kay |
Support includes CMU Telnet |
|
| Norton AntiVirus (Mac) |
Beegle |
Kay |
Mac-only product |
|
| Pine |
Beegle |
Knight |
Unix version only? |
|
| SSH Clients |
Camaioni |
|
|
|
| Symantec Antivirus (Win) |
Camaioni |
Pencosky |
This is the Windows
equivalent of NAV |
|
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| "This
is the list of services and software for which staff in ISAM will provide
second level support to the help center. |
| Primarily these
are queries sent to advisor@andrew.cmu.edu or phoned in to the Help
Center." |
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